After Hours Support

After Hours Support

After hours support are as follows:

• Monday - Friday: 5:00PM to 9:00PM
  
• Saturday: 12:00PM to 4:00PM
• Sunday: 12:00PM to 8:00PM

You should always contact the Helpdesk as opposed to the technician directly.

Contacting Helpdesk:

By Phone:

1. [phone]
2. Leave a voicemail and a ticket will automatically be created

By Email:

1. Email [e-mail] from any email address (If emailing from a non-RETTEW email address, put your name in the subject of the email).
2. The system will automatically create a helpdesk ticket for you.

Web Portal:

1. Navigate to rettew.zendesk.com and login
2. Submit a ticket.