Contacting the Helpdesk

Contacting the Helpdesk

There are three convenient ways to contact the HelpDesk:

Call the HelpDesk Extension at 3728 or external number [phone]

1. When you call the Helpdesk extension, it rings multiple phones within the IT department to help ensure you will reach someone that is available.
2. If no one is available to answer the phone leave a voice mail and that will automatically create a helpdesk ticket.

Email the HelpDesk

1. Email [e-mail] from any email address.
2. The system will automatically create a helpdesk ticket for you.

Login to Web-based HelpDesk Portal

1. Log into the helpdesk portal.
2. Submit a ticket.

All three of these scenarios will generate an email to multiple people within the IT department to be addressed by the first available person.